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Rely on our handpicked, trusted and professional talent scouts to be your permanent staffing service providers. Our primary goal is to match talented candidates with well sought-after companies. We are the bridge to get you in front of desirable employers who are currently hiring in your niche. Please visit us at https://3tstaffing.com

IOC Support Agent

Posted On 09/11/2022

About the Role:

The main responsibility of an IOC Support Agent is to be the first line of contact for all IT related matters to the business; from dealing with end user support, incident management or reacting to alerts from our monitoring tools

The ideal candidate:
  • 8 Solid years’ experience providing system administration support
  • Experience with Windows Server 2012 or greater
  • Experience with Active Directory, DNS, DHCP and managing permissions through security groups
  • Experience with troubleshooting end-user desktop issues (Windows/Mac/etc.)
  • Experience working with monitoring tools
  • Strong communication and customer service skills resulting in workable solutions and managing customer expectations
We offer:
  • An environment passionate about growth and learning
  • Competitive salary with bonus
  • Fitness subsidy program
  • Snacks and beverages in the office
  • Workplace that is conveniently located along the Yonge/Sheppard line
We are looking for:

This is a key role within the team and would someone who has strong troubleshooting, communication, and customer service skills. Proficiency in written and spoken English is a must. Strong analytical, conceptual, and problem-solving abilities with attention to detail is needed. Individual must be adaptable and enjoy a high performing culture.